Fantasia Sandstorm

We want to ensure you are entirely happy with your purchase. Our returns policy is 28 days upon receipt for a full refund or exchange - provided that the item is returned complete and in original condition.

MasterWeaver will cover the cost of return shipping within the UK for non-sale items, but original delivery cost will not be refunded.

To return an item, you must first contact us. We will then arrange for UPS to collect the item from you. Returns can be collected from your home, work or alternative address.

It is recommended that you keep the original packaging in order to make returning items easier. If you no longer have the original packaging we can suggest alternatives or we will send you new packaging free of charge.

Please note: To avoid disappointment, please check whether an item is returnable before ordering. Once the item has been returned to us, it typically takes between 3-5 working days for the return to be processed and the money to show in your account.